FAQ(s)

TMFHOUSE.COM

HOW TO START MY ORDER?            

An accessible email address is all you need to begin the exploration of fashion journey. You’re strongly encouraged to register a TMF account in order for you to add your favorite items to your personal wish list and to place an order. Kindly click the login button, followed by the “REGISTER” to fill up the information. The procedure will only take less than 3 minutes.

WHY THERE IS A (*CM) MARK?

*CM is a short term of Custom Made in which the specified items will be made according to the requirement of the customer. For detail information, please look at the product detail page.

HOW DO I PLACE AN ORDER?

“I’m insane with placing order online. It is indescribably exciting.” We love this quote. By choosing your favorite items you wish to purchase through clicking the ‘’ADD TO BAG” button, the page will direct you to the checkout area. All you need is to fill up the required information and payment details. Once the payment has been received through online payment/bank transfer, an email will be sent to the registered email address to confirm your order.

CAN I CANCEL MY ORDER?

In adherence of our quick dispatch policy, we strive to prepare your items as soon as possible and ship it out. Hence, please contact our Customer Service within half an hours time to cancel the order has been wrongly placed. Unfortunately, cancellation made after the time frame will not be accepted.

CAN I ADD ITEM TO MY EXISTING ORDER OR COMBINE MY ORDERS?

Unfortunately, we are unable to add items to existing order and combine shipments. Should you wish to add items to your existing order or you prefer to receive the purchases in one delivery, we recommend you to cancel the existing order and place a new order again.

IF THE ITEM IS SOLD OUT, WILL IT BE RESTOCKED?

Yes, of cause! If the specific size/colour of an item has been marked as out of stock, you may click “PRE-ORDER” to continue the purchase. You’re welcome to contact us to check the stock availability through email/phone before placing the order.

ARE TMF HOUSE ITEMS AUTHENTIC?

As described on all social network, you have nothing to worry about the authenticity/originality of the items selling in TMF House, as we proudly emphasize we’re one of the members of #antifake community and we do not deal with any copy/counterfeit item manufacturer or distributor at all. Every gorgeous item we sell on TMF HOUSE is 100% authentic as we are the authorized reseller/stockiest (direct to brand or manufacturer) for most of the designers we carry.

MY STORE CREDIT?

Available store credit in TMF account is not transferrable. Store credit acquired from any form of promotional activities is expiring not latter than 30 days or lesser in accordance to the specific promotion’s terms and conditions. You could always check your credit balance in “MY ACCOUNT” under “store credit” section.

IS MY PERSONAL INFORMATION KEPT PRIVATE AND STAY SAFE AT TMFHOUSE.COM?

We can assure you that we treat data protection seriously. We work hard to protect your personal data private and confidentially secure and only give it out with your consent. Please check privacy policy for further details, under terms and conditions section.